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Return Policy
Returns and exchanges for products are possible within 30 days of delivery, excluding items marked "Final Sale" and purchases of 5+ identical items. All items, including "Final Sale" items may be returned if damaged, faulty, or incorrect (see section Returning a Damaged, Faulty, or Incorrect Item below).
To request a return, contact customer service at organizationismagic@gmail.com and include your order number. A return label will be sent to you on the following business day. Return shipping costs will be deducted from your refund.
The items must be returned in proper condition and in manufacturer’s packaging, unless returned as faulty or damaged.
REFUND OPTIONS
We offer several methods of compensation for a returned item if the product is undamaged and the package is in proper condition:
- Replacement. We will replace the item with another one of better quality, different size, or color.
- Money refund. We will return the cost of the item you spent to purchase, less the return shipping cost. In the event of a damaged or incorrect item, we will cover the shipping costs.
Although you are free to choose preferred compensation, we reserve the right to change the list of available compensation options.
HOW TO RETURN A PURCHASED ITEM
Request a return, by contacting customer service at organizationismagic@gmail.com and include your order number. A return label will be sent to you on the following business day. Return shipping costs will be deducted from your return.
Use the provided return label and include your order number or packing slip, the product you are returning, the reason for the return. If you do not mention your order number, we won’t be able to process your return and it will be returned to you.
Repackage the item in the original packaging, and take your parcel to any Post Office. Obtain proof of postage for the tracking number, so you can keep up-to-date with shipping information.
WHAT HAPPENS NEXT
We’ll send you an email as soon as we’ve received your return in its original condition and processed your return. The item(s) will be inspected upon arrival.
- If the condition of a returned item is appropriate, you will receive compensation within 10 business days, depending on the payment method your originally used for purchase.
- If you paid by credit/debit card, we will refund the balance of your credit/debit card.
- If you paid using PayPal, we will refund the balance to your PayPal account.
- If the condition of a returned item is inappropriate (e.g. tags have been removed or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return and we may have to send it back to you.
RETURNING A DAMAGED, FAULTY, OR INCORRECT ITEM
Please contact us within 30 days of receipt at organizationismagic@gmail.com to process the return and/or request a replacement. We will provide a shipping label on the next business day. Once received, we will offer a full refund, including original shipping cost.
NON-REFUNDABLE ITEMS
We do not refund the products that are not eligible for return.
- “FINAL SALE” items are not eligible for return, unless damaged, faulty, or incorrect (see section above). These items are produced on-demand and therefore, cannot be returned.
- Digital products are not eligible for return.
- Subscriptions are not eligible for return, but can be cancelled at any time, preventing future billing.
For more information on product-specific return policies, contact Customer Service at organizationismagic@gmail.com.
LOST / UNCLAIMED ITEMS / WRONG ADDRESS
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
